Contact Us
Got a question about one of our reviews, spotted something out of date, or just want to flag a new casino we should take a look at? This page explains the best way to reach us and what we can realistically help with.
What We Can Help With
Aussie Online Casinos is a research and comparison site, not a casino, so our team can't process deposits, resolve account disputes, or intervene in a withdrawal issue on your behalf. What we can do is help with questions related to the content on this site, including:
- Corrections or updates to bonus terms, licensing details or payment information in a review
- Suggestions for online pokies operators or new online casinos we haven't covered yet
- Feedback on our evaluation criteria or how we rank casinos
- General questions about how bonuses, wagering requirements or Australian-friendly payment methods work
- Reporting outdated links, broken pages or factual errors anywhere on the site
If your query is about a specific operator's account handling, deposit, or withdrawal, the fastest route is always the casino's own customer support team, since only they hold your account details.
Before You Get in Touch
A lot of common questions are already answered elsewhere on the site. It's worth checking these first:
- Read our About Us page to understand how we research and rank casinos, and how we're funded
- Visit our Responsible Gambling page if you or someone you know needs information on spending limits, self-exclusion or support services
- Check our Terms and Conditions for details on how we use and present the information on this site
- If you're comparing sites outside the standard Australian licensing framework, our Non Gamstop Casinos UK 2026 guide covers that separate market
A Note on Our Reviews and Rankings
Aussie Online Casinos may earn a commission when readers sign up with a casino through links on this site. That commercial relationship never decides where an operator sits in our rankings — positions reflect our own research into licensing, game libraries, bonus terms and payment handling. If you think a review has fallen out of date or missed something, telling us helps keep the site accurate for the next reader.
Player Eligibility and Responsible Gambling Reminders
Before contacting us about a casino query, it's worth remembering that all real-money online casino play requires the player to be at least 18 years old, and the casinos featured on this site are offshore operators licensed outside Australia. We don't operate these sites and can't override their eligibility checks, deposit limits or verification processes. If you have concerns about your own gambling habits, Australian services such as Gambling Help Online and the National Gambling Helpline offer free, confidential support, and our Responsible Gambling page has more detail on the tools available.
How to Reach Us
For editorial queries, corrections, partnership enquiries or general feedback about this site, please use the contact details or form provided elsewhere on this page. We read every message, though as an independent review team we can't guarantee an instant reply to every enquiry — particularly around bonus terms or licensing checks that need a bit of digging to confirm.
If your enquiry relates to a live account issue, a pending withdrawal, or anything requiring identity verification, please contact the casino directly through the support channels listed in their own terms and conditions.