Shipping
SHIPPING
Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST and can take up to two business days to process before being shipped.
Tracking advice will be sent to your email once your order has dispatched.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our team.
PRE-ORDER ITEMS
Pre-order items are made to order and cannot be returned or refunded. All pre-order products have a 4-6 week production time in addition to the delivery times below.
DELIVERY TIMES
PLEASE NOTE, ALL SHIPPING TIMES ARE DELAYED DUE TO COVID-19.
| LOCATION | TIME |
| Australia Standard - Authority to leave | 3-5 Business Days |
| Australia Standard - Signature required | 3-5 Business Days |
| Australia Express - Order before 2pm | *Next Day Delivery |
| International | 7-14 Business Days |
*Shipping time may vary according to Australia Post and Courier time frames and zones these times do not include order processing time.
*Shipping times will vary dependant on your delivery location, it takes less time to delivery to Metro than to rural addresses, please make sure you factor these added times in when placing your order.
*Express orders placed weekdays before 2pm AEST will leave our warehouse on the same day. Orders placed outside of these times will leave the next business day. *Delivery time will then be based on Australia Post
INTERNATIONAL ORDERS
Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country.
TAXES & DUTIES
Please note taxes and duties may be charged for international orders.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.